EXCHANGES & RETURNS:

Unless specified in the listing, you may return any new, unworn shoes in their original packaging within 14 days of delivery receipt for refund.

  • Shoes with personalization or toes customization like pearls or crystals are not eligible for a refund.
  • All our products are made by hand for every buyer. There is 30% restocking fee on all returns of lace sneakers which covers some of our production expenses. If you would like to return your shoes to us you will receive 70% back. Shipping is not refundable.

Shoes must be in their original condition and packaging with no signs of wear.  We advise our customers to try on shoes on carpeted areas to prevent accidental damage.  If shoes are returned with signs of wear (e.g., scuff marks, toe stains, sole indentations, etc.), we will not be able to process the exchange / return. Gifts cards are non-refundable

You can return the shoes with a carrier of your choice.Tracked post service is recommended   It may take longer for international orders due to shipping time. We will notify you via email of your refund. You can email us at sales@lovinbridal.com if you have any questions about the return process.

If you need your exchange shoes urgently, it is often faster to place a new 2nd order and then send your original order back as a return following the return policy.

For orders made through a third party retailer, please contact the retailer.

Lovin Bridal reserves the right to refuse any exchanges or returns that do not meet our conditions. Refused shoes will be sent back to the mailing address on file. By making a purchase, you agree to abide to our store policies.

HOW TO SEND: 

Return shipping costs are not included, unless we made a mistake on the first shipment.In this case we will send you a prepaid return label. You can use your preferred shipping method.

International customers are responsible for all shipping costs, including shipping the exchange shoes to you. We’ll cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item). If you received an item you believe is defective, please email us at sales@lovinbridal.com with a photo of the shoes so that we can assist you further.

RESTOCKING FEES

  • All our products are made by hand for every buyer. There is 30% restocking fee on all returns of lace sneakers which covers some of our production expenses. If you would like to return your shoes to us you will receive 70% back. Shipping is not refundable.

 

CUSTOMS FEES

International customers may be subject to customs fees. Lovin Bridal does not charge tax, your country may impose additional duties and taxes during delivery. UK and Canada usually are subject of Duties or VAT. If you make a return, please reach out to your country’s customs office for tax reimbursement afterward. If you refuse to pay customs fees, the package may be abandoned and become irretrievable. Refused and abandoned packages are not eligible for return. Returns can only be accepted by following the instructions on the return form.